Robert Kozinets develops “netnography” as an online marketing research technique for providing consumer insight. “Netnography” is ethnography adapted to the study of online communities. As a method, “netnography” is faster, simpler, and less expensive than traditional ethnography, and more naturalistic and unobtrusive than focus groups or interviews. It provides information on the symbolism, meanings, and consumption patterns of online consumer groups. The author provides guidelines that acknowledge the online environment, respect the inherent flexibility and openness of ethnography, and provide rigor and ethics in the conduct of marketing research. As an illustrative example, the author provides a netnography of an online coffee newsgroup and discusses its marketing implications.
By ROBERT V. KOZINETS
Document PDF: http://www.nyu.edu/pages/classes/bkg/methods/netnography.pdf
Auteur: ROBERT V. KOZINETS
Source: New York University